Privacy Policy
Privacy Policy
Effective Date: September 3, 2025
Last Updated: September 3, 2025
Pro Detailing LLC (“Pro Detailing,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our services — online, via SMS, or in person — and outlines your rights under applicable privacy laws including the Virginia Consumer Data Protection Act (VCDPA), the California Consumer Privacy Act (CCPA), and federal compliance requirements such as A2P 10DLC for SMS communications.
1. Scope of This Policy
This Privacy Policy applies to the use of our:
- Website and booking tools
- Online forms and payment systems
- SMS/MMS and email communications
- Customer service and in-person interactions
Covered Services include:
- Automotive window tinting (carbon & ceramic)
- Ceramic coating applications
- Full interior/exterior detailing
- Vehicle maintenance and oil changes
- Windshield repair/replacement
- Automotive key replacement
This Policy does not apply to third-party platforms we may reference (e.g., Yelp, Google, or Facebook). Those are governed by their own policies.
2. Types of Information We Collect
- Information You Provide
- Full name
- Phone number
- Email address
- Vehicle details (make, model, year, plate, color, condition)
- Service history and booking details
- Physical address (for mobile appointments or receipts)
- Billing information (processed through secure third parties)
- Responses to surveys, reviews, or promotions
- Communication preferences (email, SMS, calls)
- Automatically Collected Info
- IP address and device/browser details
- Pages visited, clicks, and session duration
- Location info (with permission)
- Referring websites or ads
- Third-Party Data
- Social login details (if used)
- Ad platform data (Google, Meta, Yelp)
- Analytics (Google Analytics, Meta Pixel, etc.)
3. How We Use Your Information
We use your information to:
- Confirm, manage, and update appointments
- Send reminders and updates via SMS or email
- Process payments securely
- Deliver the services you request (in-shop or mobile)
- Provide customer support and warranty management
- Run internal analytics and improve website usability
- Send promotions or offers (with consent only)
- Operate referral or loyalty programs
- Comply with legal requirements
We never sell your personal information.
4. SMS/MMS and 10DLC Compliance
If you opt in to SMS messages, you are protected under A2P 10DLC standards.
- Program Name: Pro Detailing Alerts
- Program Description: Appointment confirmations, reminders, service updates, promotions, and important announcements.
- Opt-Out: Text STOP at any time to unsubscribe. A confirmation SMS will be sent, and no further messages will be delivered unless you re-enroll.
- Help: Reply HELP for assistance or contact us at info@pro-detailing.co or (202) 360-7095.
- Message & Data Rates: Standard carrier fees may apply. Message frequency may vary.
- Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
SMS/MMS Compliance Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember preferences and sessions
- Measure site performance and interactions
- Run retargeted ads (Google, Facebook, etc.)
- Improve speed, security, and usability
Types of Cookies:
- Session Cookies: Temporary, deleted when you close your browser
- Persistent Cookies: Stored until manually deleted
- Third-Party Cookies: From external tools like analytics or ad platforms
Managing Cookies:
You may adjust browser settings to block or delete cookies. Some site features may not function if cookies are disabled.
6. Who We Share Your Information With
We do not sell your information. We only share data with:
- Payment processors for secure transactions
- Booking/CRM providers (e.g., GHL, Mailchimp, scheduling tools)
- IT and hosting providers
- Analytics partners (Google, Meta, etc.)
- Legal authorities if required
- Business acquirers in the event of a merger or sale
All partners are subject to confidentiality and data processing agreements.
7. Your Privacy Rights
Depending on your location, you may have rights to:
- Access a copy of your personal data
- Correct inaccurate or outdated information
- Request deletion of your data (with legal exceptions)
- Opt out of targeted advertising or marketing
- Restrict processing for promotional purposes
- Withdraw consent at any time
To exercise your rights, contact us at info@pro-detailing.co. We will respond within the legally required timeframe (30–45 days).
8. Children Under 13
Our services are not intended for children under 13. We do not knowingly collect such data. If discovered, we will delete it promptly.
9. Data Retention and Security
We retain data only as long as necessary for operational, legal, or contractual reasons.
Security Measures include:
- SSL encryption
- Restricted data access
- Secure payment gateways
No system is 100% secure, but we follow industry best practices.
10. Third-Party Links
Our website may link to third-party platforms (e.g., Yelp, Google, Meta). Their data practices are governed by their own Privacy Policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Effective Date.” If material changes occur, we may notify you directly.
12. Contact Us
Pro Detailing LLC
📍 7501 Gary Rd, Manassas, VA 20109
📧 info@pro-detailing.co
📞 (202) 360-7095