Effective Date: July 10, 2025

Pro Detailing LLC (“Pro Detailing,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our services — online, via SMS, or in person — and outlines your rights under applicable privacy laws including the Virginia Consumer Data Protection Act (VCDPA), the California Consumer Privacy Act (CCPA), and federal compliance requirements such as A2P 10DLC for SMS communications.

1. Scope of This Policy

This policy applies to the use of our website, forms, booking tools, mobile messaging, customer communications, and any other platform or channel through which you engage with:

Our services:

• Automotive window tinting (carbon & ceramic)
  
  
• Ceramic coating applications
  
  
• Full interior/exterior car detailing
  
  
• Vehicle maintenance and oil changes
  
  
• Windshield repair or replacement
  
  
• Automotive key replacement services
  
  

It does not cover third-party platforms or links we may reference — those are governed by their own policies.

2. Types of Information We Collect

We collect your information through forms, booking systems, cookies, and other digital interactions.

A. Information You Provide

• Full name
  
  
• Phone number
  
  
• Email address
  
  
• Vehicle info (make, model, year, plate, color, condition)
  
  
• Service history and booking details
  
  
• Physical address (for mobile appointments or receipts)
  
  
• Billing info (processed via secure third-party systems)
  
  
• Responses to surveys, reviews, promotions, and referrals
  
  
• Communication preferences (email, SMS, calls)
  
  

B. Automatically Collected Info

• IP address
  
  
• Device/browser data
  
  
• Pages visited, clicks, time spent
  
  
• Location info (with permission)
  
  
• Referring links or URLs
  
  
• Session data and technical metadata
  
  

C. Third-Party Data

• Social login info (if used to log in)
  
  
• Ad platforms like Google, Meta, or Yelp
  
  
• Analytics tools like Google Analytics or Facebook Pixel
  
  

3. How We Use Your Information

We use your information for these business purposes:

• Confirming, managing, and updating appointments
  
  
• Sending reminders or updates via email and SMS
  
  
• Processing payments and providing receipts
  
  
• Delivering services you booked (in-shop or mobile)
  
  
• Customer support and warranty tracking
  
  
• Internal analytics and site improvement
  
  
• Marketing (with opt-in only) for new services or promotions
  
  
• Loyalty or referral program management
  
  
• Legal compliance and recordkeeping
  
  

We never sell your personal information.

4. Text Messaging and 10DLC Compliance

If you opt-in to receive SMS from us (e.g., appointment updates or promotions), your data is protected under 10DLC A2P (Application-to-Person) rules.

Your SMS Rights:

• Opt-In Required: You must explicitly consent before receiving any texts
  
  
• Opt-Out: Text “STOP” at any time to unsubscribe
  
  
• Help: Text “HELP” for assistance or reply to any message
  
  
• No Resale of Data: We do not share, rent, or sell your mobile number or SMS data for marketing purposes
  
  

Message frequency varies. Standard message and data rates may apply.

5. Cookies and Tracking Technologies

(This serves as our Cookie Policy)

We use cookies and tracking tools to:

• Remember your preferences and session
  
  
• Analyze how users interact with our website
  
  
• Run retargeted ads via platforms like Google or Facebook
  
  
• Improve speed, security, and usability
  
  

Types of Cookies:

• Session Cookies: Temporary, disappear when browser is closed
  
  
• Persistent Cookies: Remain until manually cleared
  
  
• Third-Party Cookies: Set by external services (e.g., Google Analytics, Meta Pixel)
  
  

Managing Cookies

You can change your browser settings to block cookies or clear stored cookies. Be aware some site features may not work properly if you disable cookies.

You may also opt out of behavioral ads via:

• Digital Advertising Alliance
  
  
• Network Advertising Initiative
  
  

6. Who We Share Your Information With

We do not sell your data. We only share it with:

• Payment processors for secure transactions
  
  
• Booking and CRM platforms (like Calendly, GHL, or Mailchimp if used)
  
  
• Third-party IT providers who support our website or communication tools
  
  
• Analytics services to understand customer behavior
  
  
• Legal authorities only if required by law or subpoena
  
  
• Business acquirers in case of a merger, sale, or acquisition
  
  

All vendors we share data with are under confidentiality or data processing agreements.

7. Your Privacy Rights

Depending on where you live (including Virginia, California, and other states), you may have the right to:

• Access a copy of your personal data
  
  
• Correct inaccurate or outdated information
  
  
• Request deletion of your data (with exceptions)
  
  
• Opt out of data sales or behavioral targeting (we do not sell data)
  
  
• Limit processing for marketing purposes
  
  
• Withdraw consent at any time
  
  

To exercise your rights, contact us at:
📧 info@pro-detailing.co

We will respond within the legally required time frame (usually 30-45 days).

8. Children Under 13

Our services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have, email info@pro-detailing.co and we will delete the information.

9. Data Retention and Security

We retain personal data only as long as necessary for legal, contractual, or operational reasons. We use SSL encryption, access restrictions, and secure payment gateways to protect data.

No online service is 100% secure, but we follow industry best practices to keep your information safe.

10. Third-Party Links and Advertisers

Our website may contain links to external websites (Yelp, Google, social platforms, etc.). These are governed by their own privacy policies. We are not responsible for their data practices.

11. Changes to This Policy

We may update this policy as needed to reflect changes in services, law, or business operations. When we do, we’ll update the “Effective Date” above and, where required, notify users directly.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, reach out anytime:

Pro Detailing LLC
📍 7501 Gary Rd, Manassas, VA 20109
📧 info@pro-detailing.co
📞 (202) 360-7095