1. Scope

This policy applies when you use the PRO Detailing website, service and condition-assessment forms, booking tools, email or SMS communications, or interact with the studio in person. Third-party websites and platforms follow their own privacy policies.

2. Information We Collect

  • Contact details such as name, phone number, email address and communication preference.
  • Vehicle or property details, requested service, condition notes, selected packages and appointment preferences.
  • A service address when you request an approved mobile or residential service.
  • Vehicle or property photos that you choose to upload for condition review.
  • Technical and attribution data such as device or browser information, referring page, campaign parameters and site interactions.
  • Payment information handled by a secure third-party payment provider when payment is required; this website does not ask you to place card details in a condition-assessment form.

3. How We Use Information

  • Review the requested service and condition, prepare a vehicle-specific scope and coordinate an appointment.
  • Respond by phone, text or email and provide service, aftercare or warranty support.
  • Protect the website, detect misuse, preserve required business records and improve the customer experience.
  • Send promotional messages only where permitted and consistent with the consent you provided.

4. Photos and Retention

Condition photos you upload with a booking request are stored in the website’s private storage, not in a public image library. Each photo is saved under a random identifier rather than your name or address. Our team receives a copy of your photos with the booking notification email and can also open them through a review link that expires. Photos held in the website’s own storage are deleted after 180 days; copies held by our email and customer-management providers are covered by section 6.

Quote and booking requests are kept in the website’s own storage for the same 180-day period so we can prepare your recommendation and answer follow-up questions, unless a longer period is required for warranty, legal or contractual reasons. A record of each request is also kept in our customer-management system so we can follow up on your service. You may request access, correction or deletion at any time by contacting the studio, subject to records we are legally permitted or required to retain.

5. Messages and Calls

If you consent to messages, PRO Detailing may send appointment confirmations, service updates and other requested communications. Message frequency varies and carrier message or data rates may apply. Reply STOP to opt out of text messages or HELP for assistance. Mobile opt-in data is not sold or shared with third parties for their independent marketing.

6. Service Providers and Sharing

We do not sell personal information. Information may be shared with providers that support hosting, private file storage, customer relationship management, scheduling, communications, payments, analytics, security or professional services; with authorities where legally required; or as part of a business transaction. Providers receive only the information reasonably needed for their role.

7. Cookies and Measurement

The website may use necessary cookies and similar technology for security, preferences, performance measurement and campaign attribution. Browser controls can block or remove cookies, although some features may work differently.

On pro-detailing.co we may use Google Analytics 4 to understand how visitors use the website, such as which pages are viewed and how often a quote or booking request is sent or a phone link is tapped. Google Analytics uses cookies and receives ordinary technical information such as your IP address, browser and device type. We do not send Google your name, phone number, email address, vehicle details, notes, photos, request references or prices; a completed request is recorded only as the form used and the service chosen. Google processes this data under its own privacy policy. You can opt out of Google Analytics on all websites with Google’s browser add-on at https://tools.google.com/dlpage/gaoptout.

The website offers a live chat bubble provided by HighLevel (LeadConnector). If you open the chat and send a message, what you type and any contact details you give are sent to HighLevel and stored in our customer-management system so our team can reply. The chat tool also loads its own code and may use cookies or similar technology to keep the conversation going. It follows HighLevel’s own privacy and cookie practices.

The optional Ceramic Pro 3D vehicle visualizer is embedded from api.car-cover.net and follows the provider’s own privacy and cookie practices. Opening the tool may share ordinary technical information such as your IP address, browser and interaction data with that provider. PRO Detailing does not send information from its service-request forms to the visualizer.

8. Your Privacy Rights

Depending on where you live and applicable law, you may ask to access, correct or delete personal information, withdraw consent, or opt out of certain marketing or targeted advertising. Contact info@pro-detailing.co. We may need to verify the request before acting.

9. Security and Children

We use reasonable administrative and technical safeguards, restricted access and encrypted connections. No system is completely secure, so customers should not upload documents, payment-card details or images unrelated to the requested service. Our services are not directed to children under 13, and we do not knowingly collect their information.

10. Updates and Contact

We may update this policy as the application, providers or legal requirements change. The current revision date will appear on this page. Contact PRO Detailing LLC at info@pro-detailing.co, (202) 360-7095, or 7501 Gary Rd, Manassas, VA 20109.